Refund policy

Return & Refund Policy

At NekoCush, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, we offer free returns and refunds within 30 days in accordance with the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be:

In the same condition in which it was received;
Unused or not materially altered;
Returned with any original packaging, accessories, or components supplied with the product, where applicable; and
Accompanied by proof of purchase or the relevant order information.

Please contact us before returning an item so that our customer support team can provide the appropriate return instructions.

How to Request a Return

To begin a return, contact:

Email: support@nekocush.shop

Please provide your order number, the item you wish to return, and a brief explanation of your request.

If the return is approved, we will provide instructions regarding the next steps and, where applicable, the appropriate return destination.

Items sent back without first requesting a return may not be accepted or may experience processing delays.

Free Returns

Eligible returns requested within the 30-day return period are provided without return shipping charges to the customer, subject to the instructions supplied by our customer service team.

Customers should not independently purchase return postage unless specifically instructed to do so by NekoCush.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@nekocush.shop.

Please include your order number and, when appropriate, photographs showing the issue. We will review the matter and provide an appropriate solution, which may include replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons. Items that have been materially damaged, altered, or used beyond what is reasonably necessary to inspect them may also be excluded from the standard return process.

Any statutory consumer rights applicable to your purchase remain unaffected.

Exchanges

If you would like a different product, size, or design, please contact our customer support team. Depending on availability and the circumstances of your order, we will provide the appropriate options.

Refunds

Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund is processed by NekoCush, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.