Shipping policy

Shipping Policy

Thank you for shopping with NekoCush. We aim to make delivery simple and convenient for customers around the world.

Free Worldwide Shipping

NekoCush provides free standard shipping worldwide on eligible orders placed through nekocush.shop.

There is no standard shipping charge for qualifying destinations.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery period generally begins after an order has been processed and dispatched.

Please note that delivery times are estimates rather than guaranteed delivery dates.

Order Processing

After your order is placed, it may require processing before shipment. During this stage, we verify order information and prepare your products for dispatch.

Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may require additional processing time.

Order Tracking

When tracking information is available, it may be provided by email after your order has been dispatched.

Tracking information may require some time to become active after the shipping carrier receives the parcel.

International Shipping

We ship to customers worldwide where delivery services are reasonably available.

International shipments may be subject to customs procedures or local import requirements in the destination country. Customs processing may occasionally cause delays beyond the standard estimated delivery timeframe.

Customers are responsible for ensuring that the products they order can legally be imported into their destination jurisdiction.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error in your shipping information, contact support@nekocush.shop as quickly as possible.

We will attempt to assist before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed Shipments

Occasional delays may occur due to circumstances outside our reasonable control, including:

Carrier disruptions;
Customs inspections;
Severe weather;
Public holidays;
Transportation interruptions;
High-volume shopping periods; or
Other logistical circumstances.

If your shipment appears significantly delayed, please contact our support team with your order information.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us at support@nekocush.shop.

Provide your order number and any relevant supporting information so that our team can investigate the issue and determine an appropriate resolution.

Multiple Packages

Some orders containing multiple products may occasionally arrive in separate packages. If this occurs, individual parcels may have separate tracking information or arrive on different days.